Help Center

A. Our orders are processed within 1–2 business days after payment, excluding weekends/holidays. Once processed, no modifications or cancellations are possible.

A. Standard: 3–7 business days
Expedited: 2–5 days
Priority: 1–4 days

The cost is based on item size/weight, shown at checkout.

A. Yes! We offer free shipping on all orders over $50. Orders under $50 have a flat shipping fee. 

A. Currently, we ship to all US states only. 

A. You'll receive an email with tracking once the order is shipped. Allow up to 24 hours for updates to appear. Check spam if delayed.

A. Murasaki disclaims liability for carrier delays, weather, customs, or uncontrollable factors. Please track your order proactively.

A. We offer a money-back guarantee on all products. If you are not completely satisfied with your purchase, return the product within 10 days for a full refund. 

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. If more than 15 business days have passed since refund approval, please contact us.

A. Opened/used products, items without original packaging, or those damaged by misuse/improper storage.

A. Our products are delivered post-quality and packaging checks. Still, if you receive a damaged or defective item, please contact us immediately at support@murasakibeauty.com with photos of the damage. We will help you with the best possible solution.

A. Yes! All Murasaki Beauty products are formulated for all skin types. Our medical-grade Silicone formulations have medical credibility and are backed by evidence-based research.

A. Our Silicone scar sheets, gels, and tapes are continuously refined through scientific research, material innovation, and real-world user feedback. These are clinically sound and perfect for long-term usage.

A. Our products are safe for topical use during pregnancy and post-delivery. Also, our products work on surgical scars, burn marks, injuries, C-sections, Acne, Keloids, Hypertrophic Scars, and old and new scars. 

However, if you are pregnant, nursing/breastfeeding mom, or under medical care, please consult a healthcare professional before use.

A. Yes, 100% medical grade silicon in our combo pack creates flexible barriers regulating moisture, softening scars, and supporting healing day/night.

A. Our every product serves a different scar care routine:

• Gels: Lightweight, fast-absorbing topical solutions perfect for daily use on the face and body
• Creams: Richer, more hydrating formulas ideal for intensive care and stretch marks
• Sheets: Medical-grade Silicone barriers that create an optimal healing environment; reusable and discreet
• Tapes: Flexible Silicone protection for targeted areas; easy to apply and remove

Many customers use a combination of formats for comprehensive care.

A. Most products should be used twice daily (morning and evening) for best results. Apply to clean, dry skin and allow it to absorb before dressing fully. Read the product packaging instructions or contact our support team.

A.Wipe the scar clean, apply a small amount, and massage gently for 3-5 minutes twice daily.

Q. New scars need 8 weeks; older ones 3-6 months, with visible improvements starting in 4-8 weeks.

A. Hyaluronic Acid hydrates, Squalane strengthens the barrier, Carnosine repairs, and silicone forms a protective layer.

A. This is a combo pack of Night Gel (100% Silicone) for repair/hydration, Day Gel (SPF 30 Silicone) for protection—enhancing scar appearance 24/7. Shop set  on Amazon with - ASIN: B0F83WQXVV).

A. This tape provides breathable coverage on scars balancing moisture and reducing friction. Apply it with mild compression for flatter, smoother texture over time.

A. Our scar tape is a thin, breathable, skin-conforming formula. It flexes with movement, discreet under clothes, and is non-restrictive.

A. This two-step regimen combines a nourishing oil (softens skin) with a refining gel (flattens bumps) to reduce piercing/keloid bumps, calm irritation, and improve texture. Buy on Amazon (ASIN: B0FRB2P3HY).

A. It delivers antioxidants and moisture to soften hardened skin, soothe dryness, and support natural repair without clogging pores.

A. Ideal for ear (lobe, cartilage, helix, tragus), nose, lip, eyebrow, navel, and other external body piercings.

A. It's suitable for both new and existing piercings to prevent bumps and support ongoing healing.

A. Lightweight botanicals like Jojoba, Argan, Camellia, and Macadamia oils soften skin, boost flexibility, and complement gel for barrier repair.

A. It nourishes, hydrates, and refines texture with active ingredients that soften raised areas and strengthen the skin barrier for even tone.

A. Dermatology-inspired blend of exfoliating (Salicylic/Azelaic Acids), soothing (Centella), and barrier-strengthening (Ceramides) ingredients make it one of the preferred gels among users. 

A. Our cream fades stretch marks, enhances skin’s softness/elasticity, intensely hydrates, smooths texture, and is non-greasy for daily body use.

A. Apply it consistently on abdomen, hips/waist, thighs, buttocks, arms/shoulders, or other stretch-prone external skin areas.

A. It soothes skin, supports natural recovery, hydrates, and evens tone via botanical extracts and actives for minor impact-related issues.

A. Apply it on arms, legs, hands, feet, back, shoulders, or other external bruise-prone areas daily. 

• Clean/pat dry area
• Apply small portion
• Massage until absorbed
• Use 2-3 times daily or as needed